Order Cancellation Policy

1. Conditions for Cancelling an Order

An order may be cancelled within 36 hours of placement, provided it has not yet entered the dispatch stage. Requests received within this window are eligible for cancellation without additional handling.

Once an order exceeds 36 hours from placement or has already been dispatched, cancellation is no longer available. In these situations, it is recommended to wait for the item to be delivered and then proceed through the return and refund process in accordance with the applicable policy.

2. How to Submit a Cancellation Request

To request a cancellation, please contact us as soon as possible. Email is the preferred method to ensure clear documentation, while phone enquiries are available during service hours. When submitting a request, please provide:

• Your order number
• Payment confirmation or transaction reference
• A brief explanation of the cancellation request

3. Review and Refund Arrangement

The support team will review your request promptly based on order status and provided information. If the cancellation conditions are met, confirmation will be issued and the refund will be arranged without delay.

Refunds are initiated within 1–3 business days using the original payment method. The time required for the refunded amount to appear in your account depends on the processing timelines of your bank or card provider.

4. Contact

• Address: APT BLK 682 HOUGANG AVENUE 4 #04-362, SINGAPORE 530682, SINGAPORE
• Email: priorityservice@havengoden.com
• Phone: +65 (988) 24684
• Service hours: Monday to Friday, 09:00 – 18:00 (AEST/AEDT). Enquiries received outside these hours or on public holidays will be responded to on the next business day.