Terms of Service

1. Purpose and Application

These Terms of Service set out the conditions governing access to and use of this website. They apply to all visitors and users who browse content, submit information, or place orders through the site. By continuing to use the website, you confirm that you understand and accept these terms.

2. User Conduct and Website Scope

Users are responsible for ensuring that all information provided during enquiries or checkout is accurate and complete. Use of the website must be lawful and must not interfere with site security, technical operation, or the experience of other users.

While reasonable efforts are made to keep information current and the website accessible, uninterrupted availability and absolute accuracy cannot be guaranteed at all times.

3. Products, Availability, and Pricing

All products displayed are subject to availability. Inventory levels may change without notice, and certain items may be updated or withdrawn prior to order confirmation.

Product images and descriptions are provided for reference and may vary slightly due to production updates or display differences. Prices shown include applicable taxes unless stated otherwise. The right is reserved to correct errors in pricing or product information before an order is confirmed.

4. Orders and Payment Processing

Submitting an order represents an intention to purchase. An order is considered accepted only after payment has been successfully authorised and confirmation has been issued. Orders may be declined or cancelled if payment cannot be verified or required details are incomplete.

5. Delivery and Shipping Overview

Key shipping arrangements are summarised below and align with the detailed shipping policy:

• Delivery coverage: Eligible addresses within Australia
• Orders placed before 18:00 (AEST/AEDT) on business days are processed the same day; orders placed after 18:00, or on weekends and public holidays, are processed on the next business day
• Orders are prepared within 1–3 business days, with delivery typically taking 7–16 days after dispatch

Further details are available in the Shipping Policy.

6. Order Cancellation and Refund Timing

Cancellation requests are subject to order status and timing:

• Orders may be cancelled within 36 hours of placement if dispatch has not started
• Orders exceeding this timeframe or already dispatched cannot be cancelled, please wait for delivery before requesting a return and refund

Refunds are initiated within 1–3 business days using the original payment method. The time required for the refunded amount to appear in your account depends on the processing timelines of your bank or card provider. Additional guidance is available in the Order Cancellation Policy.

7. Returns, Refunds, and Exchange Conditions

Returns and refunds are available under defined conditions and timeframes. Exchange services are not offered, as furniture items are prepared and allocated through structured fulfilment processes that do not support direct replacements without repeating handling and delivery steps.

• Return requests must be submitted within 36 days of delivery
• Returned items must meet condition requirements outlined in the policy
• Once the returned item is received and verified, a refund will be issued to the original payment method within 1–3 business days, timing depends on your bank or card issuer

Complete terms are set out in the Returns, Refunds and Exchange Policy.

8. Privacy and Personal Data

Personal information is collected and processed for purposes such as order fulfilment, delivery coordination, and customer support. Data handling practices, including cookie usage and user rights, are explained in the Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms of Service are governed by and interpreted in accordance with the laws applicable in Australia. Any disputes arising from website use or related transactions are subject to the relevant Australian legal framework.

10. Changes to These Terms

These terms may be updated to reflect operational adjustments, legal requirements, or service changes. Revised terms take effect once published on the website, and continued use constitutes acceptance of the updated version.

11. Limitation of Liability

To the extent permitted by law, liability for indirect, incidental, or consequential loss is excluded. Nothing in these terms limits rights that cannot be excluded under Australian consumer protection laws.

12. Intellectual Property

All website content, including text, images, layout, and design elements, is protected by applicable intellectual property laws. Content may not be copied, reproduced, or used for commercial purposes without prior written permission.

13. Contact

• Address: APT BLK 682 HOUGANG AVENUE 4 #04-362, SINGAPORE 530682, SINGAPORE
• Email: priorityservice@havengoden.com
• Phone: +65 (988) 24684
• Service hours: Monday to Friday, 09:00 – 18:00 (AEST/AEDT). Messages received outside these hours or on public holidays will be responded to on the next business day.