A return service is available to help address situations where an item does not meet expectations or arrives with an issue. An exchange service is not provided. Furniture items are prepared and allocated through coordinated fulfilment processes, and direct replacements would require restarting preparation and delivery steps, which may lead to delays or inconsistencies. To keep the process transparent and manageable, alternative item requests are handled through a return and refund, followed by a new order if desired.
Returns may apply to scenarios including a change of mind, confirmed defects, missing components, or transit-related damage, provided the conditions below are met.
Orders may be cancelled within 36 hours of placement if dispatch has not yet started. In such cases, a full refund will be issued. Orders placed beyond 36 hours, or orders that have already been dispatched, cannot be cancelled.
For delivered items, return requests should be submitted within 36 days of receipt. If the returned item meets the requirements of this policy, a refund will be arranged. Where an item is received damaged or incorrect, a full or partial refund may be offered depending on the circumstances.
To initiate a return or refund request, please contact us by email as the preferred method. Include your order number and a clear explanation of the reason for the request to support timely assessment.
A return shipping label is included inside the parcel at the time of delivery. If your request is approved, this label should be used to return the item in accordance with the provided instructions.
Each request is reviewed based on the information provided, the order status, and compliance with this policy. If the request meets the conditions, return instructions will apply and the item should be sent back following the outlined process.
Once the returned item is received and verified, refunds are initiated within 1–3 business days using the original payment method. The time required for funds to appear in your account depends on the processing timelines of your bank or card issuer.
For voluntary returns, certain costs such as delivery or handling fees may be deducted from the refund where applicable. If the return is due to a confirmed product defect or damage during transport, return shipping will be arranged without charge.
Items that are damaged due to misuse, altered, incomplete, or returned outside the stated conditions are not eligible for a refund. All refunds are processed through the original payment provider and returned to the same payment method used at checkout.
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