Privacy Policy

1. Scope of This Policy

This Privacy Policy explains how personal information is collected, used, stored, and protected when you access or interact with this website. It applies to all visitors, customers, and users who browse the site, place orders, submit enquiries, or communicate with support.

2. Information We Collect

Information may be collected directly when you provide it to us, as well as automatically through your interaction with the website.

• Contact details such as name, email address, phone number (optional), and delivery address
• Order-related information including products selected, payment status, and transaction references
• Technical data such as IP address, browser type, device information, and pages visited

3. Use of Cookies and Similar Technologies

Cookies and similar technologies are used to support essential website functions, maintain secure sessions, and improve usability. Cookies may also help understand how users navigate the site so that structure and performance can be improved.

You may manage or disable cookies through your browser settings. Please note that restricting cookies may affect certain website features.

4. How Information Is Used

Personal information is used for legitimate operational purposes, including:

• Processing orders and arranging delivery
• Managing returns, refunds, and cancellations
• Responding to enquiries and providing customer support
• Maintaining website security and preventing misuse
• Improving site functionality and user experience

5. Information Sharing

Information is shared only where necessary to complete services you request. This may include sharing limited data with payment processors, logistics providers, or technical service partners. Information is not disclosed for unrelated purposes.

6. Data Storage and Security

Personal information is stored only for as long as required to fulfil its purpose or to meet legal and operational requirements. Reasonable administrative and technical safeguards are applied to protect data against unauthorised access, misuse, or loss.

7. Your Rights and Choices

You may request access to personal information held about you, request corrections to inaccurate data, or request deletion where permitted by applicable law. You may also object to certain uses of your information or withdraw consent previously provided.

8. Compliance With Australian Law

This Privacy Policy is designed to comply with applicable Australian privacy laws and regulations. Personal information is handled in a manner consistent with Australian privacy principles and consumer protection requirements.

9. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal obligations, technology, or website operations. Updates take effect once published on this page.

10. Contact

• Address: APT BLK 682 HOUGANG AVENUE 4 #04-362, SINGAPORE 530682, SINGAPORE
• Email: priorityservice@havengoden.com
• Phone: +65 (988) 24684
• Service hours: Monday to Friday, 09:00 – 18:00 (AEST/AEDT). Messages received outside these hours or on public holidays will be responded to on the next business day.