Orders are delivered to eligible residential and commercial addresses within Australia. Delivery availability may vary depending on regional access and local conditions.
Orders submitted before 18:00 (AEST/AEDT) on business days are scheduled for same-day handling. Orders placed after 18:00, as well as those submitted on weekends or public holidays, will enter handling on the next business day.
Once handling begins, order preparation typically requires 1–3 business days. Dispatch occurs after preparation is completed and shipment details are confirmed.
After dispatch, delivery is generally expected within 7–16 days. Timeframes may fluctuate due to destination distance, weather conditions, or other factors beyond standard transit control.
If delivery exceeds the expected timeframe, please contact us for assistance. Email is the preferred contact method, with phone support available if needed.
All orders are shipped at no additional delivery cost. Prices displayed on the website include all applicable taxes, and no extra mandatory charges are required upon delivery.
Tracking details will be provided once an order has been dispatched. This allows you to monitor progress and stay informed about estimated arrival.
Please ensure that delivery information provided at checkout is accurate and complete.
If a parcel is received damaged or is confirmed lost during transit, please notify us promptly so the situation can be reviewed. Requests to modify delivery details or cancel shipments are subject to order status at the time of the request.
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